yes. i know. it was auto-generated. the three mailings (first class mail stamps cost $1.74) and the three emails and the text were all auto-generated. and all of it? dehumanizing.
we are no longer on molina healthcare since during-the-year 2021, but for a company that literally charged $19,927 for the period of time we were, a balance due of 27 cents seems a bit inconsequential and the threat of policy termination and coverage loss – in the middle of a global pandemic – while they claim to be “caring about people and advocating on their behalf” and “helping those most in need” – well, it would seem that a bit of real-people-ness might need to shine through.
i know that we have grumbled before about healthcare in the united states; this will not be an out-and-out rant, for i’ve written that in previous posts and want to have a bye for future ones. but it is surely a tad bit humorous to think that a company with a january 2022 net worth of $16.24 billion – billion! – cares about 27 cents.
even funnier is that as soon as i knew we had an outstanding balance over and above our premiums – this 27 cents – i paid it online. yet the letters, emails and texts kept coming, even a month after we no longer had their services. auto-generated, aggressive, uncaring, impersonal.
molina – in their employee handbook, as part of how they describe their core values – states: “we focus on what is important. ‘it is a business of nickels.’ little things matter and the nickels add up.”
ahhh. yup. i’m guessin’ they must. focus on nickels, that is. “we are careful with scarce resources.”
this is a company that bases their existence on the early clinic of their founder, “where caring for people was more important than their ability to pay.”
“if we don’t receive your payment, your policy will be terminated and you’ll lose your coverage.”
we paid our 27 cents. molina healthcare lost at least $1.47 in that exchange.
that’s 29 nickels.
and two pennies.