it’s a true story. 

so yesterday, in an effort to save the social-security-signing-up-for-medicare office some time, i tried to cancel an appointment with them. i had already accomplished what i needed online and i wanted them to be able to satisfy another customer’s needs. 

i looked all over on their site for a way to cancel this appointment. nothing. nowhere to cancel. 

but on the letter (which i received in real life as well as online) there was a phone number. 

thinking that there would be an “option” to choose to cancel appointments, i dialed up.

nope. no option for canceling.

just an option for appointments.

“one hour and fifty minutes,” the pleasantly-recorded bad news said.

i started to stay on hold. put my phone on speaker and laid it next to me. 

but i have other things to do. and an hour and fifty minutes to sit on hold in an effort to cancel a phone appointment with them is a tad bit – well – ridiculous. i was just trying to be nice, responsible, aware…you know, all those adjectives about being a good customer, a good citizen, a good fellow-almost-medicare person who knows that other people have questions too and these departments are overrun and that it took me two full months to get this appointment and i would like someone else to be the happy recipient of it.

whatever.

i hung up.

today, when they call, i’ll suggest that they find a way to make it easier to cancel an appointment.

because – doggonit – i’m almost 65 and my time is worth something too.

*****

read DAVID’S thoughts this SATURDAY MORNING

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