when a business is transparent, it is not afraid to put it out there. it’s not afraid of feedback – good or bad. it only wants to be the best it can be, its actions to be the most positive. this automotive shop was up-front, honest and did the best they could in a short period of time with circumstances for which they clearly had heart. davis automotive in hays gets our recommendation and – if you find yourself in need of car repair in the middle of kansas – we suggest you go there. they stepped up and helped when we really needed it. and the sign above their door was sincere.
it is important for a business or organization, its mission statement and its actions, treatment of customers, employees and its community to be in alignment. i’m thinking that’s why people go to the trouble of writing such declarations. to have intention and to courageously be accountable to that intention.
lately i’ve taken particular interest in reading posts, brief mantras, vision statements or supposed purposes. more than once i have found these to be askew of the organization and its reality. more than once i have found posts about listening and compassion, assertions about avoiding harsh words and falsehoods, pronouncements about lifting others up and statements about participating in generosity – lovely words but, often, empty words of hypocrisy.
so when we drove up to this small automotive shop in hays and they wanted to know, post-repair, if we were satisfied, i had great appreciation for them, for their dedication, their compassion, their service, their courage and their – yes – transparency. they are indeed participating in the mission of goodness.